KUALA LUMPUR (Jan 26): AIRASIA BHD []’s airfare issue with the Australian regulators over its online airfare information has been resolved, wire reports said.
The reports, quoting AirAsia, stated on Thursday the problem could have been due to an IT issue in September 2011 and it had taken corrective action to resolve the complaints.
AirAsia had stated that as soon as it became aware of the matter based on the Australian Competition and Consumer Commission’s (ACCC) complaint, it had taken corrective action and was focused on ensuring its customers had all relevant information on our fares.
The low-cost carrier had also said it had resolved the issue on its website.
The ACCC claimed some fares sold on AirAsia's website do not display prices inclusive of all taxes, duties, fees and other charges.
The reports, quoting AirAsia, stated on Thursday the problem could have been due to an IT issue in September 2011 and it had taken corrective action to resolve the complaints.
AirAsia had stated that as soon as it became aware of the matter based on the Australian Competition and Consumer Commission’s (ACCC) complaint, it had taken corrective action and was focused on ensuring its customers had all relevant information on our fares.
The low-cost carrier had also said it had resolved the issue on its website.
The ACCC claimed some fares sold on AirAsia's website do not display prices inclusive of all taxes, duties, fees and other charges.
